I am open to suggestions for a better title to this post, because while wet dog is one of the smells we talk about here, it isn't the main one. Our...
An Education in Spots and Stains.
While we consider ourselves excellent at setting proper expectations with our customers, we do still get those who hear what they want, and don’t...
Will My Aging Leather Sofa Improve With Cleaning and Conditioning?
Fielded a question from the team today about a leather sofa. This came through an email from a customer Nicole. Nicole has a new baby, and as most...
An AirBnb Rental Gone Bad and Why Self Treated Stains Won’t Come Out
It’s the age old service company frustration. As a homeowner myself I am as guilty of it as everyone else. You mess something up, you try to fix it...
Why is upholstery more expensive to clean than carpet?
Today we had a customer call and ask why we charge more for upholstery than we do for carpet - sofas are much smaller than rooms, after all! It was...
Our Sonoma Italian (Leather) Job
Today, one of our technicians went for a leather cleaning and conditioning job in Sonoma. The piece was a high-end Italian leather - no problem -...