Answers To Frequently Asked Questions

Carpet Cleaning FAQs

Why do I need to get my carpets professionally cleaned?

Each and every day, our carpet fibers absorb dirt and dust mites which can be hazardous to our health if inhaled for long periods of time. If you find yourself sitting, lying or playing on your carpets, it is crucial that you have your carpets professionally cleaned to avoid health complications, especially for children.

How often should I get my carpets professionally cleaned?

Normal Climate – 6 Months, Dry Dusty – 2-3 Months, Cold – 3 Months, High Humidity – 2-3 Months

How long does it take to clean my carpets?

On average, it will take between 20-25 minutes per room. This time may vary depending on the condition of the carpets, the amount of furniture we need to move, hard stains or odor, and the level of cleaning and spot removal you choose. We do not charge any additional fee for moving small furniture such as side tables, coffee tables, chairs etc.

How long does it take for my carpets to dry?

Drying time depends mostly on humidity climate levels, airflow to the areas cleaned, and the type of carpet. The average drying time for our cleaning is 2-4 hours with our truck mount, and 4-12 hours with our portable – we highly recommended that you turn on your air conditioning system or open windows throughout the house to help speed the process significantly. Some carpets however do take longer to dry due to the fabrics and materials they are made from. If, after 12 hours the carpets are still slightly damp, it is ok. If they are still wet, please contact us immediately. High Traffic Areas and those that have been treated for stains will take longer to dry than the rest of the carpet.

Do I have to wait 2-4 hours before walking on my carpets?

No. You may walk on your carpets immediately after cleaning; however we do ask that you avoid wearing shoes on the carpets for the first few hours to prevent re-soiling them while they are still damp. The less you walk on them, the better though, as too much traffic on wet carpets could cause a wicking effect and pull dirt up to the surface from below where our equipment can reach.

Is it true that cleaning my carpets make them soil faster?

Many companies do not not use the proper dilution for their cleansers, or use old or weak equipment which can leave behind residue that can attract more dirt. At Mother Nature’s Carpet Cleaning, we are experts with our cleansers, use the latest and most efficient method of water extraction, and offer an added rinse to ensure that there is no residue left behind and your carpet will stay clean longer.

Do I have to be home while my carpets are being clean?

It is not necessary that you be home during your cleaning because we are thoroughly trained professionals you can trust. In order to provide the best possible service, we do ask that someone be home before we begin cleaning to discuss any specific needs or areas of concern regarding the care of your carpet. It is also important to be present for our post check to make sure you are 100% satisfied.

Is it possible for both my area rug and carpet it sits on to be cleaned at the same time?

No. We don’t recommend cleaning area rugs on site. One of the steps in cleaning an area rug is to remove the dry soil. We can get a full quart size bag of soil out of a 5×7 rug during a yearly dusting at our plant!

If you try to clean an area rug the same way you clean wall to wall carpet, the results are a polished surface and wet dirt trapped in the weave. Visit our blog about area rugs to understand the full process.

In cases where we can clean your rug onsite, it needs to be dried in a separate area to allow the carpet under it to dry completely. Area Rugs cannot be cleaned on top of your hard wood floors.

What should I do if a stain or spot reappears after the cleaning?

Although on average 99% of all spots that are removed from your carpets will not reappear, some matter in the carpet backing may rise to the surface after cleaning. If this occurs, contact Mother Nature’s Carpet Cleaning at (510) 776-8115 within fourteen days of cleaning and our trained representatives will be able to help resolve this issue.

How is my satisfaction guaranteed?

Although so far we have had incredible satisfaction from our clients, we are a socially responsible company and understand that there are times when more needs to be done. If for any reason you are not satisfied with your cleaning, call us within 7 days of service and we will be more than happy to address any concerns you may have – even if that means an entire re-cleaning. At the end of the day, we are not happy until you are satisfied.

Upholstery Cleaning FAQs

Do I need to have my upholstered furniture professionally cleaned?

Yes. Having your upholstered furniture professionally cleaned by Mother Nature’s Carpet Cleaning on a regular basis has three important advantages:

One – Our professional cleaning method helps prevent irreversible damage to upholstered fabric such as color fading, by extracting very small soil particles that, when left untouched, slowly scratch and permanently damage the appearance and feel of your upholstered furniture.

Two – These very small particles, called allergens by many people, have a very significant impact on your indoor environment air quality. These particles can also hurt the health of young children and people with allergies or poor immune system. Having dirt, dust, bacteria, and other contaminations professionally extracted from your upholstered furniture helps to significantly minimize allergic reactions and health risks.

Three – The oils and cells from our skin and hair build up on the fabric and cause visible change in the fabric as well as odor, and attract dry soil and allergens described above. Steam cleaning will leave your furniture fresh and safe.

Call us today at (415)991-0500 and we will be happy to answer any additional questions you may have about upholstered furniture cleaning.

How long will it take for my furniture to dry?

Typically, dry time of upholstered furniture varies between 1-6 hours depending on your specific upholstery fabric and level of soiling. We always recommend that you open some windows, use a fan or turn on your air conditioning system after cleaning to help greatly reduce the drying time. The more air flow that is allowed to enter the space, the faster all of your furniture will dry.

How often do manufactures recommend getting upholstery professionally cleaned?

Most manufacturers recommend having upholstered furniture professionally cleaned about once every 12-18 months, depending on usage. For families that are more sensitive to allergens, it is recommended that you have your furniture cleaned at least once a year.

Which cleaning method is best for my furniture?

Manufacturers must provide their recommendation on the safest cleaning method for your furniture on a tag on the back of your sofa or ottoman, so check that before you call us and we can guide you toward the best cleaning method.. Our trained staff have a wide range of knowledge of upholstered furniture – they will use the best cleansers and temperature for the fabric.

How does Mother Nature’s Carpet Cleaning clean upholstered furniture?

We use our powerful hot water extraction/ steam deep cleaning process whenever possible, because it provides the deepest type of cleaning of all the possible methods out there. Some fine fabrics however, may require a more delicate cleaning method, in which case, we will advise you on making a decision that best suits your needs and your furniture’s needs.

Why not just wash my cushion covers in the washing machine?

Your cushion covers should never be washed in a washing machine for the following reasons: color fading, shrinkage and fabric destruction. Most manufactures clearly state on the back of your furniture that they should not be put in the washing machine due to the common damages described above. Mother Nature’s Carpet Cleaning method provides deep cleaning to upholstered cushions without causing any damage to your fabrics.

What is fabric protector?

Fabric protector is a spray applied on to your furniture after cleaning. This protector creates an unseen border around fibers that improves their resistance to dry soil, water-based stains and normal wear and tear from everyday use. Since dry soils causes damage to the upholstery and shorten the life of fabrics, our protector ensures that your upholstered fabrics are not permanently destroyed and continue to look like the day you bought them.

Should I have protector applied to my furniture?

Most manufactures apply a coating of protector when they are new at the factory; however, overtime, this original protector breaks down or is removed during a steam cleaning, and a new one is highly recommended. If you want your upholstered furniture to clean well in the future and live to the fullest extent, we highly recommend a protector each time you have them cleaned.

Does Mother Nature’s Carpet Cleaning treat odors on my furniture?

Yes. If there are odors noted, we will remove the offending substance and apply a deodorizer before rinsing the fabric. There should be no lingering odor once the fabric is dry. We also treat pet urine and animal odors, caused from the oils in their skin, which can seep into the carpets and furniture overtime.

Can Mother Nature’s Carpet Cleaning get out furniture stains?

We never promise anything we are not confidant we can clean; we guarantee all of our work and want you to be happy with the end result. If we feel we cannot remove a substance, we will give you our professional opinion and discuss your options. Often we cannot tell if it is removable until we have tried. If you know the origin of the stain, and if it was treated before with a cleanser you are aware of, it will help us to determine if we can remove it.

Tips To Keep Your Carpets At Their Best

1) In order to maintain your carpets between cleaning, we recommend that you vacuum heavy traffic areas, like the living room or playroom, at least twice a week and the less frequently used areas at least once a week. Although it is difficult for the naked eye to see, every time you step on your carpet, you grind dirt into the carpet fibers. Your carpets absorb hundreds of microscopic bacteria each day which are extremely hazardous to one’s health if not properly maintained.

2) It is highly recommended that all homes have their carpets cleaned and protected twice a year to help live out the full life of the carpet in a healthy manner. Call Mother Nature’s Carpet Cleaning Today and ask about our twice a year special – get a great discount when you re-schedule your next appointment today!

3) Using indoor and outdoor welcome mats can reduce the amount of dirt you and your family bring into your home. Although these mats can help keep your home cleaner and healthier, They must be changed “or” replaced every few months to ensure effectiveness.

4) Attend to spills and stains immediately to prevent the fibers of your carpet absorbing bacteria deep down into your carpet which can then only come out with a deep cleaning.