Carpet Cleaning FAQs

Why do I need to get my carpets professionally cleaned?

Each and every day, our carpet fibers absorb dirt and dust mites which can be hazardous to our health if inhaled for long periods of time. If you find yourself sitting, lying or playing on your carpets, it is crucial that you have your carpets professionally cleaned to avoid health complications, especially for children.


How often should I get my carpets professionally cleaned?

Normal Climate – 6 Months, Dry Dusty – 2-3 Months, Cold – 3 Months, High Humidity – 2-3 Months


How long does it take to clean my carpets?

On average, it will take between 20-25 minutes per room. This time may vary depending on the condition of the carpets, the amount of furniture we need to move, hard stains or odor, and the level of cleaning and spot removal you choose. We do not charge any additional fee for moving small furniture such as side tables, coffee tables, chairs etc.


How long does it take for my carpets to dry?

Drying time depends mostly on humidity climate levels, airflow to the areas cleaned, and the type of carpet. The average drying time for our cleaning is 2-4 hours with our truck mount, and 4-12 hours with our portable – we highly recommended that you turn on your air conditioning system or open windows throughout the house to help speed the process significantly. Some carpets however do take longer to dry due to the fabrics and materials they are made from. If, after 12 hours the carpets are still slightly damp, it is ok. If they are still wet, please contact us immediately. High Traffic Areas and those that have been treated for stains will take longer to dry than the rest of the carpet.


Do I have to wait 2-4 hours before walking on my carpets?

You may walk on your carpets immediately after cleaning; however we ask that you avoid wearing shoes on the carpets for the first few hours to prevent re-soiling them while they are still damp. The less you walk on them, the better, as too much foot traffic on wet carpets can cause a wicking effect and pull dirt up to the surface from below where our equipment can reach.


Is it true that cleaning my carpets make them soil faster?

Many companies do not not use the proper dilution for their cleansers, or use old or weak equipment which can leave behind residue that can attract more dirt. At Mother Nature’s Carpet Cleaning, we are experts with our cleansers, use the latest and most efficient method of water extraction, and offer an added rinse to ensure that there is no residue left behind and your carpet will stay clean longer.


Do I have to be home while my carpets are being clean?

It is not necessary that you be home during your cleaning because we are thoroughly trained professionals you can trust. In order to provide the best possible service, we do ask that someone be home before we begin cleaning to discuss any specific needs or areas of concern regarding the care of your carpet. It is also important to be present for our post check to make sure you are 100% satisfied.


Is it possible for both my area rug and carpet it sits on to be cleaned at the same time?

No. We don’t recommend cleaning area rugs on site. One of the steps in cleaning an area rug is to remove the dry soil. We can get a full quart size bag of soil out of a 5×7 rug during a yearly dusting at our plant!

If you try to clean an area rug the same way you clean wall to wall carpet, the results are a polished surface and wet dirt trapped in the weave. Visit our blog about area rugs to understand the full process.

In cases where we can clean your rug onsite, it needs to be dried in a separate area to allow the carpet under it to dry completely. Area Rugs cannot be cleaned on top of your hard wood floors.


What should I do if a stain or spot reappears after the cleaning?

Although on average 99% of all spots that are removed from your carpets will not reappear, some matter in the carpet backing may rise to the surface after cleaning. If this occurs, contact Mother Nature’s Carpet Cleaning at (510) 776-8115 within fourteen days of cleaning and our trained representatives will be able to help resolve this issue.


Tips To Keep Your Carpets At Their Best

1) In order to maintain your carpets between cleaning, we recommend that you vacuum heavy traffic areas, like the living room or playroom, at least twice a week and the less frequently used areas at least once a week. Although it is difficult for the naked eye to see, every time you step on your carpet, you grind dirt into the carpet fibers. Your carpets absorb hundreds of microscopic bacteria each day which are extremely hazardous to one’s health if not properly maintained.

2) It is highly recommended that all homes have their carpets cleaned and protected twice a year to help live out the full life of the carpet in a healthy manner. Call Mother Nature’s Carpet Cleaning Today and ask about our twice a year special – get a great discount when you re-schedule your next appointment today!

3) Using indoor and outdoor welcome mats can reduce the amount of dirt you and your family bring into your home. Although these mats can help keep your home cleaner and healthier, They must be changed “or” replaced every few months to ensure effectiveness.

4) Attend to spills and stains immediately to prevent the fibers of your carpet absorbing bacteria deep down into your carpet which can then only come out with a deep cleaning.