Serving San Francisco

San Rafael, Belvedere and more

Mother Nature's Cleaning

(415) 991-0500

Call Us Today for a Quote
[email protected]

Terms and Conditions

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CARPETS & UPHOLSTERY

By accepting the work order, customer agrees to the following terms.
  1. CAUTION- Walking from a wet carpet onto a hard surface can be very slippery! For safety, keep children & pets off recently cleaned carpet for at least 4 hours or until completely dry. Most of the drying & fiber protection penetration of the carpet, takes place in the first 4 hrs.
  2. To avoid stains or rust spots, please do not put any small items such as lamps, tables, chairs, etc., back on the carpet until after 24 hours. Do not remove any pads or blocks our technicians may have placed under furniture until the carpet is completely dry – usually in 48 hours.
  3. It is the responsibility of the client to provide the technician with the fiber type of upholstery and carpeting. Our technicians can test and identify many fibers, but the variety of blends available in the market make it impossible to determine fiber type 100% of the time. MNC cannot be held liable for damage caused from misidentified fibers.
  4. Rippling can occur under certain conditions even when carpet is properly installed. Adhesive that holds the backing together can absorb moisture and expand. In most cases, this rippling will disappear within 72 hours. If it does not, it is due to improper installation rather than improper cleaning.
  5. Note that in some instances, cleaning/treatment of carpets (due to the sudden rise in humidity) can trigger the alarm on Carbon Monoxide Detectors. There is no need for concern.
  6. Some stains are difficult to treat and while every effort is made to treat all stains, we cannot guarantee complete elimination. Urine or other animal stains can remove the color from fibers and such stains cannot be removed. Pet owners should know that an odor may sometimes result from a fungus that is released upon washing.
  7. If a technician finds on your premise, or reasonably believes he/she has found, hazardous waste, harmful materials (ex. asbestos or mold), or the presence of other materials such as substantial amount of powder carpet freshener, adhesives, or soapy cleaning agents, chemicals or materials, the Client understands that the presence of these materials may require additional cleaning and potentially multiple cleaning visits. Client agrees to assume all costs of additional steps to clean or otherwise address such condition. Client understands that these additional treatment costs are not part of initial Estimate or Invoice.
  8. All returned checks are a minimum $50 charge in addition to the amount written.
  9. Client must make provisions for & assumes the cost of damages resulting from failure to move heavy furniture & appliances such as beds, pianos, pool tables, refrigerators, safes, etc. Client must remove breakables & personal items of irreplaceable or high value from service area and, for safety, client agrees to notify Mother Nature’s Cleaning (MNC) and its representatives of any special moving instructions for all items on premises such as broken or unstable furniture, etc.
  10. If client or authorized agent is not present during cleaning, MNC will provide the basic deep clean service and will provide no stain removal or additional services unless expressly discussed with the office prior to the appointment. Specific details must be included in the work order and approved by the customer ahead of time.
  11. Client’s balance must be paid within terms of the contract either on delivery of service or within 14 days after completion if previously approved by office. A 3% service fee will be applied to balances collected over the phone or for accounts that are invoiced. Parties agree that it is difficult to estimate the actual damages that MNC will incur as a result of CLIENT’s failure to pay the amount due per contract. CLIENT therefore agrees that he/she/it will pay 10% compounding monthly interest on any unpaid balance as liquidated damages fees. In addition, If Client fails to fulfill any term of this agreement, including defaulting on any payment due, MNC shall be entitled to all collection, legal & enforcement costs arising out of this Agreement, including, all court costs, filing fees, attorney’s fees and any other costs incurred by MNC in attempting to collect or enforce its rights under this Agreement.
  12. Customer must notify office of any cancellation at least 48 hours in advance of appointment to avoid additional fees.
  13. Customer must report any reappearance of spots, odors or other cleaning related issues within 5 days of service; moisture problems within 24 hours.
  14. Any dispute arising out of this contract shall be heard in Marin County, construed according to California law.

    By accepting the scheduled appointment, the Client is affirming that they have the authority to authorize this treatment and they agree to be responsible for the costs associated with this agreement and the treatment. The Client expressly agrees to indemnify and hold MNC harmless for any actions pursuant to or arising out of this agreement, and as to any loss or damage to any property on the premises, in the impacted area or otherwise. MNC is further not responsible for any damage caused by the negligence or actions of the Client. Client agrees to remove from the service area any item, document, data or other property of value.

CANCELLATION POLICY

Our minimum fee is applicable under the following circumstances:

  • If you cancel or reschedule your appointment with less than 48 hours notice and/or your spot is not able to be booked for another customer.
  • If our technicians arrive at the job site and cannot complete the work due to inaccurate information provided by the customer at the time of booking.
  • If our technicians are turned away for any reason initiated by the customer.

AREA RUGS

By accepting the work order, customer agrees to the following terms.
    1. Customer understands that MNC cannot be held responsible for defects that may exist in rugs or carpets when they are placed into our custody. Customer agrees to accept our assessment of the condition of the carpet when received and further releases MNC from any responsibility for defects which appear after soil is removed.
    2. Shrinkage may occur in rugs depending on the type and quality. MNC cannot be held responsible for this occurrence, however, we will stretch the rugs as much as possible to return them to their pre-wash conditions.
    3. Fading, Color Changes, Dry Rot due to wear, sunlight, age or deteriorated material which disintegrates in the cleaning process is frequently not noticeable prior to cleaning, MNC cannot assume responsibility for these pre-existing conditions. Unstable colors may run when washed – pretesting for color fastness is completed on every rug, but color fastness cannot be guaranteed based on a spot test and MNC is not responsible for dyes which run in the cleaning process.
    4. Stains that you cannot see could turn brown after cleaning. Such stains are caused by orange, grapefruit, watermelon or lemon juice; artificially sweetened soft drinks and similar such beverages. Urine or other animal stains can remove the color from fibers and such stains cannot be removed. Some stains are difficult to treat and while every effort is made to treat all stains, we cannot guarantee complete elimination. Pet owners should know that an odor may sometimes result from a fungus that is released upon washing.
    5. Shag rugs with very thick pile will hold debris inside the fibers, despite every effort on the part of MNC to remove hair and debris during the cleaning process. Full removal of debris may not be possible. 
    6. Pet Hair may not be possible to fully remove from rug fibers.
    7. The first couple of times you vacuum following a cleaning you may notice more fibers lifting than usual.The cleaning process will loosen trapped in soil and debris as well as worn fibers. We vacuum all rugs following the cleaning process, but this is still normal to see a few times following the cleaning.
    8. Delivery of Area Rugs is estimated between 7-12 business days and shall be deemed approximate and is subject to delays not under control of MNC. Service provider shall not be responsible for any failure in delivery for these causes.
    9. Do Not Store rugs rolled up as they were dropped off unless specially prepared for storage by MNC. Recently cleaned rugs may maintain additional moisture and must be allowed to breathe after cleaning. Unroll and inspect rugs immediately after delivery. MNC is not responsible for the condition of any rug after 1 week following delivery.
    10. Light Cleaning or in home cleaning of Area Rugs does not reach trapped dirt at the base of the fibers/weave. This method uses warm water extraction to remove dirt and spots on the surface of the rug. Deep stain removal is not possible. Customer understands that this method can cause damage to the rug including shrinking, fiber deterioration, trapped soil, and agrees that MNC is not responsible for the outcome of a rug that is cleaned using this method.
    11. Dust and Extract Cleaning method uses a rug duster or compressed air to remove dry soil, then uses warm water extraction to remove dirt and very light spots on the surface of the rug. Deep cleaning and stain removal are not possible with this method.
    12. Rugs made from Viscose/Rayon are difficult to clean due to the nature of the material. Viscose is a cellulosic fiber made from plant by-products spun and processed together into staple fiber strands, and you cannot know what exactly is in it. By accepting this estimate, customer understands the following risks:
      1. Yellowing often occurs when viscose gets wet. We will try to lessen the yellowing but will not be able to remove it completely.
      2. Viscose does not hold dye well and may fade when cleaned. We will do a spot test to see how much, but we cannot guarantee the outcome.
      3. VIscose has a tendency to shed more than other fibers.
      4. It is also likely stiffen when drying, so we will groom it, but may not get it as soft as it was before.

        We will be very careful and do our best to counter each of these issues, but we may not be 100% successful and cannot replace the rug if further damaged by the cleaning.

    1. MNC will assume no responsibility for Rugs left at our facility for over 30 days after cleaning is complete. Rugs left for more than 90 days will be discarded.
    2. Items left more than 21 days will be wrapped for short term storage to prevent re-soiling. Items left more than 60 days will be wrapped for long term storage and shelved. Wrapping fees will be added to customer invoice. MNC is not responsible for the condition of rugs left more than 30 days.

VEHICLES

By accepting the work order, customer agrees to the following terms.
  1. All vehicles are cleaned at the customers own risk and must be able to withstand normal cleaning processes.
  2. Customers should remove all personal belongings, and other significant items from their vehicle prior to the cleaning.
  3. MNC will not accept any liability for any damage to any personal property including the vehicle being serviced, any belongings contained inside of the vehicle. If receiving service at your location, assure that your vehicle is being serviced in a lawful and safe area and if you feel otherwise please communicate your concerns with the technician.
  4. If technician is requested to remove seats during cleaning, we recommend resetting your battery or stopping by your dealership to make sure they are properly re-installed.
  5. Our cleaning times are an estimate only and vary for each customer.
  6. Some stains are difficult to treat and while every effort is made to treat all stains, we cannot guarantee complete elimination. Urine or other animal stains can remove the color from fibers and such stains cannot be removed. Pet owners should know that an odor may sometimes result from a fungus that is released upon washing.
  7. All returned checks are a minimum $50 charge in addition to the amount written.
  8. If client or authorized agent is not present during cleaning, MNC will provide the basic deep clean service and will provide no stain removal or additional services unless expressly discussed with the office prior to the appointment. Specific details must be included in the work order and approved by the customer ahead of time.
  9. Client’s balance must be paid within terms of the contract either on delivery of service or within 14 days after completion. 10% compounding monthly interest is charged on any unpaid balance. If Client fails to fulfill any term of this agreement, including defaulting on any payment due, MNC shall be entitled to all collection, legal & enforcement costs arising out of this Agreement, including, all court costs, filing fees, attorney’s fees, interest at the rate of 10%, & any other costs incurred by MNC in attempting to collect or enforce its rights under this Agreement.
  10. Customer must notify office of any cancellation at least 48 hours in advance of appointment to avoid additional fees.
  11. Customer must report any reappearance of spots, odors or other cleaning related issues within 5 days of service.
  12. Customer must report moisture problems within 24 hours of service.
  13. Any dispute arising out of this contract shall be heard in Marin County, construed according to California law.

DRYER VENT CLEANING

By accepting the work order, customer agrees to the following terms.
  1. Cleaning includes:
    1. Power brush clean dryer venting, starting from the exterior of the dwelling, up to 24 feet in length and dispose of lint cleared during this process.
    2. Clean dryer lint trap and dispose of lint cleared during this process.
    3. Clean area beneath dryer and dispose of lint cleared during this process.
  2. Appliance must meet code requirements and be in operating condition at the time service begins – MNC must have safe access to, and safe working conditions at and around the appliance. If a vent is found in poor or unsafe condition or is not installed properly and is recommended to be replaced for safety & efficiency but the owner or property manager does not want the vent fixed or repaired, MNC is not responsible for any damages or hazards that may follow which includes but are not limited to fire, poor drying performance, future appliance damage or anything caused due to poor condition of the vent.
  3. Additional costs may apply to the customer for cleaning or repairing dryer vents that are badly clogged or in poor condition.
    1. Flexible vinyl vents are not up-to-code and can become a fire hazard. If the customer has an existing vinyl duct or vinyl vent on the dryer duct work. Due to a potential safety hazard MNC reserves the right to refuse any re-attachment of the transition duct or vinyl vent to the back on the dryer after the dryer duct cleaning process is performed. We would recommend a solution for replacement at an additional cost to the customer.
  4. Since parts of the exhaust system are hidden in the appliance and conditions of use are beyond our control, we make no warranties of the safety, function of any appliance, increased airflow performance, and none is to be implied.
  5. The customer’s appliance can build-up with lint and other debris that accumulate in the internal components over time. MNC is not responsible for loss of lack of air flow or poor drying performance caused from any appliance dryer performance and hazards that may follow which includes but are not limited to fire, appliance failure, future appliance damage, poor drying performance, slow dry or extended dry times, and etc.
  6. MNC is not responsible if our equipment gets stuck in walls or ceilings due to broken or damaged vents in the wall. If drywall must be cut open to remove our equipment or fix broken dryer vents we are not responsible for patching the drywall, nor are we responsible for the broken vent. A quote will be given if we are able to fix the vent.
  7. While every effort will be made to remove as much dust and lint as possible from around the dryer and at the vent exit from the home, customer should expect some residual dust to remain in those areas. Additional lint and dust will evacuate from the system the first few times you run the dryer after a cleaning.
  8. If dryer cannot be moved safely by one person, cleaning will be performed from the side of the system exiting the house. In these cases, we will not clean around the dryer or attempt to check the duct exiting the dryer directly.

AREA RUG “IN HOME STEAM CLEANING”

By accepting the work order, customer agrees to the following terms.

  1. Light Cleaning or in-home cleaning of Area Rugs does not remove dry soil or reach trapped dirt at the base of the fibers/weave. This method uses warm water extraction to remove dirt and spots on the surface of the rug. Deep stain removal is not possible. Customer understands that this method can cause immediate and long-term damage to the rug including fiber deterioration due to trapped soil and agrees that MNC is not responsible for the outcome of a rug that is cleaned using this method.
  2. Customer understands that MNC cannot be held responsible for pre-existing defects that may exist in rugs or carpets. Customer agrees to accept our assessment of the condition of the carpet when received and further releases MNC from any responsibility for defects which appear after soil is removed.
  3. Shrinkage may occur in rugs depending on the type and quality. MNC cannot be held responsible for this occurrence.
  4. Fading, Color Changes, Dry Rot due to wear, sunlight, age or deteriorated material which disintegrates in the cleaning process is frequently not noticeable prior to cleaning, MNC cannot assume responsibility for these pre-existing conditions. Unstable colors may run when steam cleaned –MNC is not responsible for dyes which run during the cleaning process.
  5. Stains that you cannot see could turn brown after cleaning. Such stains are caused by orange, grapefruit, watermelon or lemon juice; artificially sweetened soft drinks and similar such beverages. Most stain treatments cannot be completed on a rug cleaned in the home.
  6. Urine or other animal stains as well as pet oils cannot be removed by steam cleaning – the cleaning process will likely make urine odor more prevalent.
  7. Rugs made from Viscose/Rayon are very difficult to clean because of the nature of the material. Viscose is made from plant by-products spun and processed together into staple fiber strands, and you cannot know what is in it. By accepting this estimate, customer understands the following risks:
    1. Yellowing often occurs when viscose gets wet. We will try to lessen the yellowing but will not be able to remove it completely.
    2. Viscose does not hold the dye well and may fade when cleaned. We will do a spot test to see how much, but we cannot guarantee the
    3. It has a tendency to shed, so we will be delicate when cleaning.
    4. It is also likely stiffen when drying, so we will groom it, but may not get it as soft as it was before.
    5. We will be very careful and do our best to counter each of these issues, but we may not be 100% successful and cannot replace the rug if further damaged by the cleaning.
  8. Shag rugs are not recommended to be cleaned with extraction and results are not guaranteed.
  9. Rugs that are damp from cleaning may cause damage to hardwood floors or other water sensitive surfaces. MNC is not responsible for any damage to underlying surfaces during or following a cleaning on these types of surfaces.