Terms and Conditions

 

CARPETS & UPHOLSTERY

By accepting the work order, customer agrees to the following terms.
  1. CAUTION- Walking from a wet carpet onto a hard surface can be very slippery! Please put a rug or towel on hard surfaces as a reminder. For health & safety, keep children & pets off recently cleaned carpet for at least 4 hours or until completely dry. Most of the drying & Fiber Protection penetrating dye sites of the carpet, takes place in the first 4 hrs.
  2. To avoid stains or rust spots, please do not put any small items such as lamps, tables, chairs, etc., back on the carpet until after 24 hours. Do not remove any pads or blocks our technicians may have placed under furniture until the carpet is completely dry – usually in 48 hours.
  3. Rippling can occur under certain conditions even when carpet is properly installed. Adhesive that holds the backing together can absorb moisture and expand. In most cases, this rippling will disappear within 72 hours.
  4. Note that in some instances, cleaning/treatment of carpets (due to the sudden rise in humidity) can trigger the alarm on Carbon Monoxide Detectors. There is no need for concern.
  5. Some stains are difficult to treat and while every effort is made to treat all stains, we cannot guarantee complete elimination. Urine or other animal stains can remove the color from fibers and such stains cannot be removed. Pet owners should know that an odor may sometimes result from a fungus that is released upon washing.
  6. If a technician finds on your premise, or reasonably believes he/she has found, hazardous waste, harmful materials (ex. asbestos or mold), or the presence of other materials such as substantial amount of powder carpet freshener, adhesives, or other cleaning agents, chemicals or materials, the Client understands that the presence of these materials may require additional cleaning and potentially multiple cleaning visits. Client agrees to assume all costs of additional steps to clean or otherwise address such condition. Client understands that these additional treatment costs are not part of initial Estimate or Invoice.
  7. All returned checks are a minimum $50 charge in addition to the amount written.
  8. Client must make provisions for & assumes the cost of damages resulting from failure to move heavy furniture & appliances such as beds, pianos, pool tables, refrigerators, safes, etc. Client must remove breakables & personal items of irreplaceable or high value from service area and, for safety, client agrees to notify Mother Nature’s Cleaning (MNC) and its representatives of any special moving instructions for all items on premises such as broken or unstable furniture, etc.
  9. If client or authorized agent is not present during cleaning, MNC will provide the basic deep clean service and will provide no stain removal or additional services unless expressly discussed with the office prior to the appointment. Specific details must be included in the work order and approved by the customer ahead of time.
  10. Client’s balance must be paid within terms of the contract either on delivery of service or within 14 days after completion. 10% compounding monthly interest is charged on any unpaid balance. If Client fails to fulfill any term of this agreement, including defaulting on any payment due, MNC shall be entitled to all collection, legal & enforcement costs arising out of this Agreement, including, all court costs, filing fees, attorney’s fees, interest at the rate of 10%, & any other costs incurred by MNC in attempting to collect or enforce its rights under this Agreement.
  11. Customer must notify office of any cancellation at least 48 hours in advance of appointment to avoid additional fees.
  12. Customer must report any reappearance of spots, moisture problems, odors or other cleaning related issues within 5 days of service
  13. Any dispute arising out of this contract shall be heard in Marin County, construed according to California law.
  14. By accepting the scheduled appointment, the Client is affirming that they have the authority to authorize this treatment and they agree to be responsible for the costs associated with this agreement and the treatment. The Client expressly agrees to indemnify and hold MNC harmless for any actions pursuant to or arising out of this agreement, and as to any loss or damage to any property on the premises, in the impacted area or otherwise. MNC is further not responsible for any damage caused by the negligence or actions of the Client. Client agrees to remove from the service area any item, document, data or other property of value.

CANCELLATION POLICY

Our minimum fee is applicable under the following circumstances:

  • If you cancel or reschedule your appointment with less than 48 hours notice and/or your spot is not able to be booked for another customer.
  • If our technicians arrive at the job site and cannot complete the work due to inaccurate information provided by the customer at the time of booking.
  • If our technicians are turned away for any reason initiated by the customer.

AREA RUGS

By accepting the work order, customer agrees to the following terms.
  1. Customer understands that MNC cannot be held responsible for defects that may exist in rugs or carpets when they are placed into our custody. Customer agrees to accept our assessment of the condition of the carpet when received and further releases MNC from any responsibility for defects which appear after soil is removed.
  2. Shrinkage may occur in rugs depending on the type and quality. MNC cannot be held responsible for this occurrence, however, we will stretch the rugs as much as possible to return them to their pre-wash conditions.
  3. Fading, Color Changes, Dry Rot due to wear, sunlight, age or deteriorated material which disintegrates in the cleaning process is frequently not noticeable prior to cleaning, MNC cannot assume responsibility for these pre-existing conditions. Unstable colors may run when washed – pretesting for color fastness is completed on every rug, but color fastness cannot be guaranteed based on a spot test and MNC is not responsible for dyes which run in the cleaning process.
  4. Stains that you cannot see could turn brown after cleaning. Such stains are caused by orange, grapefruit, watermelon or lemon juice; artificially sweetened soft drinks and similar such beverages. Urine or other animal stains can remove the color from fibers and such stains cannot be removed. Some stains are difficult to treat and while every effort is made to treat all stains, we cannot guarantee complete elimination. Pet owners should know that an odor may sometimes result from a fungus that is released upon washing.
  5. Delivery of Area Rugs is estimated between 7-12 business days and shall be deemed approximate and is subject to delays not under control of MNC. Seller shall not be responsible for any failure in delivery for these causes.
  6. Light cleaning of Area Rugs may not get to dirt trapped at the base of the weave. The method tamps out some of the dirt and uses spot treatment and cold water extraction to remove dirt and spots on the surface of the rug. Deep stain removal is not included in this cleaning method. Customer understands that this method can be used only a few times before the cleaning may achieve reverse results causing a muddy surface appearance. MNC is not responsible for long term damage caused to the rug and is not responsible for the outcome of a rug that has previously been cleaned using this method.
  7. Rugs made from Viscose/Art Silk are very difficult to clean because of the nature of the material. Viscose/Art Silk is made of a lot of by-products spun and processed together into staple fiber strands, and you truly cannot know what exactly is in it. By accepting this estimate, customer understands the following risks:
    1. Yellowing/Browning often occurs when viscose gets wet. We will try to lessen the color change but will not be able to prevent it completely.
    2. Viscose/Art Silk does not hold the dye well, and may fade when cleaned. 
    3. Viscose/Art Silk has a tendency to shed, so we will be delicate when cleaning, but you may notice some pulling and shedding following the cleaning.
    4. Viscose/Art Silk is likely stiffen when drying, so we will groom it, but it may not be as soft as it was before.
    5. We cannot assume responsibility or replace a Viscose/Art Silk rug damaged by cleaning.
  8. MNC will assume no responsibility for Rugs left at our facility for over 30 days. Rugs left for more than 60 days are subject to storage charges. Rugs left for more than 90 days will be discarded.

VEHICLES

By accepting the work order, customer agrees to the following terms.
  1. All vehicles are cleaned at the customers own risk and must be able to withstand normal cleaning processes.
  2. Customers should remove all personal belongings, and other significant items from their vehicle prior to the cleaning.
  3. MNC will not accept any liability for any damage to any personal property including the vehicle being serviced, any belongings contained inside of the vehicle. If receiving service at your location, assure that your vehicle is being serviced in a lawful and safe area and if you feel otherwise please communicate your concerns with the technician.
  4. If technician is requested to remove seats during cleaning, we recommend resetting your battery or stopping by your dealership to make sure they are properly re-installed.
  5. Our cleaning times are an estimate only and vary for each customer.
  6. Some stains are difficult to treat and while every effort is made to treat all stains, we cannot guarantee complete elimination. Urine or other animal stains can remove the color from fibers and such stains cannot be removed. Pet owners should know that an odor may sometimes result from a fungus that is released upon washing.
  7. All returned checks are a minimum $50 charge in addition to the amount written.
  8. If client or authorized agent is not present during cleaning, MNC will provide the basic deep clean service and will provide no stain removal or additional services unless expressly discussed with the office prior to the appointment. Specific details must be included in the work order and approved by the customer ahead of time.
  9. Client’s balance must be paid within terms of the contract either on delivery of service or within 14 days after completion. 10% compounding monthly interest is charged on any unpaid balance. If Client fails to fulfill any term of this agreement, including defaulting on any payment due, MNC shall be entitled to all collection, legal & enforcement costs arising out of this Agreement, including, all court costs, filing fees, attorney’s fees, interest at the rate of 10%, & any other costs incurred by MNC in attempting to collect or enforce its rights under this Agreement.
  10. Customer must notify office of any cancellation at least 48 hours in advance of appointment to avoid additional fees.
  11. Customer must report any reappearance of spots, odors or other cleaning related issues within 5 days of service.
  12. Customer must report moisture problems within 24 hours of service.
  13. Any dispute arising out of this contract shall be heard in Marin County, construed according to California law.